Dutch Speaking Service Desk Agent
Are you someone who knows their way around a computer? Are you fluent in Dutch? Do you have a good command of English? Do you enjoy helping people around you? If your answer is yes, please read on! Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era. Due to the continuous expansion of their teams, the company offers an exciting new position:
Dutch Speaking Service Desk Agent
Your responsibilities:
Use your Dutch language knowledge to talk to customers via email, chat and telephone while providing comprehensive guidance and information on IT-related issues
Ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
Ensuring that tickets are managed and prioritized in an orderly manner
Having a proactive approach to service improvement
Provide quality information
Delegation of problems that cannot be resolved on the 1
st level to the Level 2 and Level 3 teams
Ideal candidate:
Confident communication in Dutch
At least 1 year of experience in IT helpdesk-related role
Upper-intermediate English language skills
Excellent soft skills and a customer-focused mindset
Being interested in IT and technical gadgets and simply enjoying surfing the Internet
Looking for an international working environment
What the company offers:
Competitive salary and cafeteria package (monthly gross 45 000Ft)
Full-scope training courses from your first day
Internal career path
Free gym pass and employee events
Possibility for remote work
Location:
Budapest, district 11.
Munkavégzés helye: Budapest/remote
Küldje el önéletrajzát a következő e-mail címre: info@foxhr.hu
