Russian Service Desk Analyst
Russian-Speaking Service Desk Analyst
Join our partner, an international IT services company that works with major multinational organizations across a wide range of projects, and support users in a diverse, global environment.
What you’ll do
- Provide first-level support for hardware, software, access, password and application-related issues.
- Assist users by phone, email, chat and remote support tools.
- Troubleshoot incidents and resolve them where possible.
- Escalate more complex issues to specialist support teams.
- Manage support tickets throughout their lifecycle, keeping documentation accurate and up to date.
- Communicate professionally and help maintain a high level of user satisfaction.
- Work closely with international teams to support business operations.
- Follow established processes, procedures and service level agreements.
What you’ll bring
- Fluent Russian and good English skills.
- Previous experience in Service Desk, Help Desk, Technical Support, IT Support or similar role.
- Basic troubleshooting knowledge of Windows, Microsoft 365 and networking.
- Strong problem-solving and communication skills, attention to detail, and a customer-focused approach.
- An interest in technology and helping users resolve technical issues.
- EU citizenship and a valid EU passport. You must also be legally eligible to work in Hungary; Visa support is not provided.
- Experience with ticketing systems and remote support tools is an advantage.
What we offer
- Market-leading private healthcare package.
- Attractive cafeteria package, tailored to your preferences.
- Hybrid working opportunities.
- Office gym and in-house sports clubs.
- Opportunities to grow through diverse roles and career paths.
- Special discounts from our partners.
- Access to learning platforms such as Udemy and O’Reilly.
- Extensive in-house development opportunities.
Contract and working arrangements
- Full-time position, 40 hours per week.
- Permanent employment contract.
- Working arrangements: Hybrid, 2 days office-presence required. You must be based in Hungary and able to attend the office when required.
- Office location: Budapest, district 11
Munkavégzés helye: Budapest
Küldje el önéletrajzát a következő e-mail címre: info@foxhr.hu
